Introducing Plumb’s Patient Guides: Efficient, Accurate Veterinary Client Education

March 15, 2022
4 min

Good pet owner handouts are lifesavers. 

These valuable educational resources can help clients understand and accept recommended treatment plans, improving the likelihood that they’ll follow through with care. Plus, they can seriously cut down on follow-up calls from confused family members—which means a lot of time saved for you and your team members.

Unfortunately, the quality of most pet owner handouts varies widely.

Sure, you’ll occasionally find that perfect handout, like a diamond in the rough, and then make a billion copies you keep piled up around the practice. 

More often than not, pet owner handouts fall short. Think about how often you have scrapped a handout because it:

  • Was outdated
  • Made an inaccurate recommendation
  • Looked unprofessional
  • Was hard to find, print, or share with your client
  • Used excessive medical jargon

We’re in small animal practice too, and we feel your pain. It’s why we created pet owner guides you can really rely on. 

What are pet owner guides?

Plumb’s pet owner guides come in two types.

All Plumb’s subscribers have access to our popular medication guides, which cover essential drug information for pet owners. 

Plumb’s Pro subscribers also get access to our new patient guides, which help answer clients’ most common questions about clinical conditions, procedures, and preventive care.

See both in action in this free demo.

How do Plumb’s patient guides differ from other pet owner handouts?

Plumb’s patient guides are trustworthy, professionally designed, and easy to use—for clients and veterinary team members.


Patient guides are written and peer-reviewed by experts so you can provide clients with accurate information. Plus, they follow a consistent format, so you know what topics are covered without reviewing each guide.

Easy to understand

Avoid jargon overload. Patient guides are edited by our award-winning team for readability and then checked for clarity by non-medical pet owners, too.


Patient guides are designed to answer the most common questions pet owners have (ie, the ones you spend the most time answering). Topics include cases you regularly tackle, with everything from distemper combination vaccines to vestibular disease.

Easy to deliver (and document)

Patient guides are easy to get to clients. Print or email them individually or with other relevant pet owner guides. You never have to share your personal or practice email to send these digitally. Plus, you can add customized notes and instructions. Print an extra or save it to the digital medical record to make documentation a snap. 


Each guide is beautifully designed, so it’s easy to read and reflects well on your practice.

Continually updated

Plumb’s Pro content undergoes a regular schedule of revisions. You can always check when a handout was published so you know you’re not sharing decade-old information.

How do I use Plumb’s patient guides?

It’s quick and easy to find patient guides and share them with clients.

Locate guides with a quick search. 

Looking for a guide on a specific topic? Simply start typing your topic of interest into the top search bar, and Plumb’s will start suggesting relevant content. Look for the “Patient Guide” tag. 

The Plumb's patient guide label is indicated on the search result for raisin intoxication.

Alternatively, narrow your search by selecting pet owner guides from the All Content menu.

You can click on the All Content menu to narrow your search to just Plumb's pet owner guides

If you’re already looking up related clinical information, watch for a link to the patient guide.

Plumb's patient guides can be accessed easily directly from the clinical monographs in Plumb's. For example, the diabetic ketoacidosis clinical monograph has a related patient guide.

Want to browse all available patient guides? Click on Pet Owner Guides in the top navigation and then select the patient guides submenu to browse alphabetically.

The home page for the full library of pet owner guides in Plumb's, including the medication guides and the patient guides available to share with veterinary clients

Click on any title to view a full PDF of the guide.

An example of a Plumb's patient guide for dental extraction for a deciduous tooth

Share Plumb’s patient guides by printing or emailing.

Already know which guides you want to send? If you’re viewing the PDF, you can print directly from the preview. 

Easily print Plumb's patient guide by clicking on the printer icon in the view tab

Alternatively, from search, you can email or print individual guides with personalized notes or even compile multiple guides to email or print together. 

We know the importance of setting boundaries, so you don’t have to provide your practice or personal email address to deliver these handouts digitally.

Click the envelope button to email a single guide and the printer icon to print a single guide. 

Options available for sharing a Plumb's patient guide with a pet owner

If you’re sharing more than one guide, click the plus button for each guide you want to include. A menu will appear listing all of your selected guides. If you change your mind, remove some or all guides in the footer. Or you can go ahead and email or print them in bulk.

Selecting a Plumb's patient guide to share with a pet owner

Before emailing or printing, you’ll have a chance to append personalized notes, like what order to give medications in or when to recheck.

An example of Plumb's patient guides email form for sharing animal health handouts with pet owners

Don’t forget documentation. Consider printing a practice copy or blind carbon copying (BCC) an email of these guides for inclusion in the patient’s medical record.

An example of Plumb's patient guides email form for sharing animal health handouts with pet owners

Patient guides are a powerful support tool to help clients understand and communicate what you share with them, helping you advocate for your patients and save time. 

Could your team use patient guides? Subscribe to Plumb’s Pro today.