Have you ever found yourself in the midst of carefully explaining a complex topic—like atopic dermatitis or hyperadrenocorticism—to a pet owner only to notice their eyes starting to glaze over? They start fidgeting and looking around the exam room, and you know you’re losing their attention. It’s a scenario every veterinarian is all too familiar with.
No matter how good our communication skills are, pet owners can quickly become overwhelmed by the intricacies of a new diagnosis or treatment plan, hindering their ability to absorb vital information.
But there are things we can do to help. There’s a simple step we can take to improve client understanding and satisfaction: provide handouts. Just as in human medicine, where written handouts have proven benefits, the same holds for veterinary practice. Research in human medicine shows that providing written resources after appointments can decrease recovery time, improve satisfaction with services provided, decrease stress and anxiety, reduce hospital readmissions, improve compliance, and generally improve the confidence of patients to manage care and seek appropriate follow-up care.1
In this blog post, we’ll delve into the importance of written handouts in veterinary care, exploring how they can empower pet owners to understand their pet’s condition and feel confident about providing care at home. Let’s look at a case that demonstrates the impact of client handouts on preventing information overload and fostering informed decision-making.
Meet Your Patient and Pet Owner
Archie, a 2-year-old neutered male American cocker spaniel, presents for his annual wellness exam. Overall, he’s been doing well at home, but his owner, Paul, has recently returned to work outside of the house, and he has discovered that Archie suffers from separation anxiety.
Archie will whine and bark constantly while Paul is at work, and he chews and destroys household items. When he leaves, Paul now puts Archie in a crate, but Archie chews on the bars and destroys the crate bedding.
You perform a physical exam and find a complicated crown fracture of his maxillary third incisor, likely secondary to Archie chewing on his crate bars. Otherwise, his physical exam is unremarkable.
You begin discussing the multimodal nature of treating separation anxiety and what’s involved in the process of counterconditioning and desensitization. You’re doing everything you can to avoid overwhelming your client with information, but you can sense that Paul is struggling to take in all the details, and you haven’t even touched on the need for a dental procedure yet.
How Pet Owner Handouts Can Help
You decide to use written veterinary client handouts to guide your communications and give Paul time to digest the information he’s been given today, so you turn to Plumb’s Pro™.
Clinical handouts in Plumb’s Pro™ cover essential information about clinical conditions, common procedures, laboratory findings, and preventive care topics, and drug handouts provide pet owners with everything they need to know about the drugs we prescribe.
You’d like to do some screening blood work before starting Archie on anti-anxiety medication, so you print off the handout on screening lab work that goes over what to expect and why it’s recommended. You read through the handout with Paul, highlighting the key points, and he agrees to the blood work.
You then print the handout on separation anxiety, which covers the diagnosis, treatment options, when to call you, and more. You also print the handout on simple dental extractions that discusses what the procedure entails, why it’s recommended, the potential complications, and what’s involved in recovery.
You let Paul know you’ll call him with blood work results in a few days, and you ask him to read through the handouts and take time to digest all the information he’s been given.
You call Paul back in a few days to let him know Archie’s blood work results are normal and review your treatment plan. You elect to start treatment with fluoxetine at 1 mg/kg PO every 24 hours, along with alprazolam short-term until the fluoxetine takes effect (0.05 mg/kg 30 minutes before the owner leaves home).
You want to ensure Paul understands all the details about the drugs you’re prescribing, so you turn back to Plumb’s™ for drug handouts.
Want to see how simple it is to use pet owner handouts in Plumb’s™?
Watch a brief demo here.
Easily Share Trusted Drug Information With Pet Owners
Each of the 550+ drug handouts in Plumb’s™ clearly explains everything a pet owner needs to know about the drugs you prescribe, like side effects, duration of therapy, and what to do if they miss a dose or have pills left over.
Providing drug handouts can support better adherence and keep your patients safer. But in some cases, they go beyond that to help you meet a legal requirement.
Laws like Lizzie’s Law (passed in California in 2018) and Buoy’s Law (expected to go into effect in New York in June 2024) require that every time a veterinarian prescribes, dispenses, or provides a drug to an animal, they must provide the pet owner with:
- The name and description of the drug
- Directions for use
- Actions to be taken in the event of a missed dose
- Instructions for proper storage
- Any common reasonably anticipated adverse effects
- Manufacturer precautions and relevant warnings
Finding the time to provide all this information when we’re already busy can be daunting. But when you use the drug handouts in Plumb’s™—in combination with your prescription label—you can quickly and efficiently fulfill the legal requirements.
You find the drug handouts for fluoxetine and alprazolam and email them to Paul directly from Plumb’s™. There’s a spot to add a personalized message before you send the email, so you let him know you’ll have a veterinary team member contact him to schedule Archie’s dental procedure.
When you use Plumb’s™ for pet owner education, you can feel confident that you’re doing all you can to avoid overwhelming pet owners while helping them get all the information they need.
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References
- Johnson A, Sandford J, Tyndall J. Written and verbal information versus verbal information only for patients being discharged from acute hospital settings to home. Cochrane Database Syst Rev. 2003;2003(4):CD003716. doi:10.1002/14651858.CD003716